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Communication with Cognitively Impaired Clients

Inservice Summary

People with cognitive impairment struggle with poor intellectual functioning and have difficulty communicating and understanding what others are saying to them. Confusion sets in and they can become disoriented to person, place, situation and time. While each person is unique, those who are cognitively impaired lack organized thought processes and the ability to establish progressive personal goals. Working with a client who has a significant degree of cognitive impairment can be difficult.  This course looks at the causes of cognitive impairment and how to deal with clients who are cognitively-impaired.

After completing this inservice, the learner will be able to:

  • Identify two possible causes of cognitive impairment.
  • Identify aspects of non-verbal and verbal communication.
  • Identify two key approaches that can be used when working with the client with cognitive impairment.
  • Identify why people with cognitive impairment may act aggressively. 
  • Identify the best approach for working with someone who is acting aggressively.

Inservice Outline

  • Cognitive Impairment: An Overview
  • Caring For Patients With Cognitive Impairment  
  • The Basics of Good Communication
  • Working With Aggressive Patients

How it Works


1. Choose Inservice


2. Play Inservice


3. Staff take online or paper quiz


4. Training record is available to view or print any time you want